FAQ

1. What type of wax do you use in your candles and wax melts?
We use premium coconut soy wax for our candles and wax melts. This eco-friendly blend ensures a clean, long-lasting burn with minimal soot, providing a healthier and more enjoyable experience.

2. How long do your candles burn?
Our candles offer a burn time of approximately 45-50 hours, depending on the size. Be sure to trim the wick to 1/4 inch before each use to optimize burn time and prevent tunneling.

3. Are your candles safe for pets and children?
Yes! Our candles are made with non-toxic ingredients, ensuring they’re safe for pets and children. However, we always recommend placing candles out of reach and never leaving them unattended while burning.

4. How should I care for my candle to get the best results?
For the best experience, we recommend burning your candle for at least 2-3 hours the first time to create an even melt pool. Always trim the wick to 1/4 inch before each burn and keep your candle away from drafts.

5. How strong is the fragrance in your candles and wax melts?
We carefully balance our fragrances to ensure they are noticeable but not overpowering. Our products are designed to fill your space with a pleasant aroma, creating a cozy and inviting atmosphere.

6. How do I contact customer service?
You can reach our customer service team at info@sapphiredluxcandles.com. We aim to respond to all inquiries within 24-48 hours.

7. Are your products vegan and cruelty-free?
Absolutely! All our candles and wax melts are vegan and cruelty-free. We are committed to creating products that are both ethical and luxurious.

8. How can I make my candle last longer?
To extend the life of your candle, always allow the wax to melt evenly across the surface during each burn, and keep the wick trimmed to 1/4 inch. Avoid burning your candle for more than 4 hours at a time to prevent overheating the wax.

9. What is your return or exchange policy?
We want you to love your purchase! Unfortunately, Right now we don't offer Returns/ Exchange on our Products. If Items are damaged during transit, we ask that you please contact us within 48 hours of receiving your item. DO NOT DISPOSE OF THE PRODUCT BEFORE CONTACTING US. Please see our full Return policy.